The customer is always right

Lee St. John, a member of the National Society of Newspaper Columnists, is a #1 Amazon ranked humorous author. Look for her on Facebook, Twitter (@LeeStJohnauthor), and on her blog at www.leestjohnauthor.com. Her new release is coming August 7, 2018 entitled, “SHE’S A KEEPER! Cockamamie Memoirs from a Hot Southern Mess” from Bienvenue Press. It can be found on Amazon.com.

Lunching with an Atlanta girlfriend on a Friday I was asked, “What would you like to drink?”
“A Bloody Mary, please.”
“I’m sorry, we don’t serve Bloody Mary’s Monday through Friday. We only offer it on the weekend,” the restaurant’s hostess answered.
“Excuse me?”
“We have stopped offering Bloody Mary’s during the week.”
“Wait a minute, you mean to say that I cannot order a drink today (Friday) that you serve at this bar/restaurant on the weekends?” I asked.
“That’s correct.” She spoke.
“I can order vodka?” I inquired.
“Yes.”
“And tomato juice?”
“Yes.”
“Can you add that other stuff and not call it a Bloody Mary?” I continued.
“No. We cannot. We only offer our signature Bloody Mary on weekends.”
“But you have lemon juice, horseradish, Worcestershire sauce, Tabasco, salt, and pepper?”
“Of course.”
“But you can’t throw them in with the vodka and tomato juice?”
“We cannot.”
“Would you bring them to me and let me mix it up?”
“No.”
“Listen, I know you don’t want people saying they bought an ordinary Bloody Mary here when you are so proud of your signature drink that you are making it available only on weekends, but I promise I won’t diss it. I don’t really even know what your signature drink entails. I just remember getting a pretty good Bloody here for 30 years.”
“Management won’t let us sell it except on weekends.”
“May I see your manager?”
Manager makes himself available and will not budge.
I was in shock that they would refuse my money, for one, and two, not try to please a (future) customer. And I am not alone.
When I returned home, I got online and discovered this:
“Bloody Mary Lovers Rejected!”
Very strange… (restaurant name) has long been a favorite lunch spot the food is good, not great, but with larger servings than expected. It was also a place to enjoy a good but not great Bloody Mary. When I asked for one last Thursday, I was told “we no longer sell Bloody Mary’s on weekdays.” I laughed, thinking she was toying with me, but, no… she said they had been instructed by headquarters to stop weekday sales as of 10 days ago. She said, since they customize their Bloody Mary mix, too much was being wasted on weekdays, so, no, I can’t have one. I suggested I buy a glass of tomato juice, a shot of vodka and she give me access to other ingredients. That way I make my own. No again with a laugh. So I asked to speak to the manager. A nice guy came from the kitchen… powerless, saying the bosses have spoken. I have to do what they say.
I suggest he tell their bosses to retake Restaurant Management 101 and note the section on providing customers the products they seek. Liquor service is the profit backbone of most restaurants, with huge profit margins. To refuse to make weekday bloodies is a collective slap in the face to those who, like me, enjoy them, not just on weekends. 
We Bloody Mary lovers, and there are many, SHOULD NOT PATRONIZE (restaurant name) UNTIL MANAGEMENT BRINGS BACK OUR BLOODIES!
PS: MY fish sandwich was good, not great, and at $18.00, overpriced. My 3 stars are for decent food.

Sound familiar? Identical experience! And guess what I had ordered for lunch after that?
The fish sandwich. And a beer.
P.S. Now a year later, I just heard they are selling their signature Bloody Mary’s again. Hmmm, wonder why?

Comments

comments


About


Fayette Newspapers  - 210 Jeff Davis Place, P.O. Box 96 Fayetteville, GA 30214 - (770) 461-6317 • To access legal notices visit http://www.georgiapublicnotice.com/.